FREQUENTLY ASKED QUESTIONS

What shipping methods does Elisa Cavaetti use?

We ship orders by DHL courier.

When are the goods ordered from the site shipped?

Gli ordini effettuati entro le 12:00 vengono spediti lo stesso giorno. Quelli effettuati dopo, verranno evasi il giorno lavorativo successivo alla data dell’ordine.

What is meant by ‘Delivery within working days’?

Delivery times are estimated on the days on which the reference courier operates, generally from Monday to Friday, except for public holidays and special cases such as: strikes, national holidays, adverse weather conditions, customs clearance procedures.

Is it possible to pay cash on delivery?

Sorry, this is not possible.

How are shipping costs calculated?

Shipping costs vary according to the country of delivery specified. The shipping fee applies to every single order, regardless of the number of products in your shopping cart.  Once you reach a total of 200 € shipping costs are free.

How can I track my shipment?

When your order is processed, we send you an e-mail containing a link to track your shipment.

Can I send abroad? 

We ship throughout Europe. Shipping costs vary depending on the destination of the goods.

Are customs charges, if any, included in the shipping costs?

Any customs charges ARE NOT INCLUDED IN THE SHIPPING COSTS, and are entirely the responsibility of the recipient and at the discretion of local customs.